Terms & Conditions
All sales made by Red Robin Pantry are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. Please read the following terms and conditions. If there is anything you don't understand please feel free to contact us.
The price of your order will be stated on the invoice provided at the time of your order. This will be broken down into the overall cost of your cake, cost per item for dessert tables and wedding favours, any setup costs, and cost of delivery. You agree to pay the full balance of the order by the agreed upon date.
Consultations, Tastings and Samples.
Consultations & tastings are arranged by appointment only. We charge £20 per 1hr consultation, which includes six cake flavours, two samples of each flavour (enough for two), additional flavours are charged at £2.50 per flavour. Flavours must be stated at the time of booking. If the cake flavour has more than one flavour of filling listed on our cake flavour section then our standard flavour will be used for tastings for this cake. A sample of that filling may be available separately on request prior to your consultation.
Payment for the consultation must be paid in full at the time of booking, and we ask a maximum of four people attending. If additional portions of each flavour are required then there is an additional charge of £10 per person. Should you book your cake with us the base rate of £20 for the consultation will be deducted from the overall cost of your order.
A quote for your cake/order will be sent following your consultation. This quote is valid for two weeks, at which point a re-quote may be required.
Alternatively, a box of six samples (two of each flavour) can be provided for you to taste at your own leisure. This is charged at £12 and is for collection only.
Deposits and Final Payments
All orders require a 25% non-refundable deposit at the time of booking, or if you are not sure what you would like but like to secure your booking, we take a £100 deposit. You do however have a 14 day cooling off period, if you cancel your booking within this time your deposit will be refunded, so long as this date does not fall within 4 weeks of your collection/delivery date for weddings, and 2 weeks of your collection date for single tier cakes. Your booking will not be confirmed until we have received your deposit. Six weeks prior to your event/collection an invoice for the final balance will be sent, which must be paid in full 4 weeks prior to collection/delivery of your order. If the date for delivery or collection of an order is within 4 weeks at the time of booking, then payment will need to be made in full to secure your order.
In the event that you fail to pay the balance for your order in sufficient time, the order will not be completed. An email to this effect will be sent. Deposits are non-refundable and non-transferable.
Alterations to your order
Alterations to your order can be made up to 4 weeks prior to collection/delivery. A new quote will be sent for the alterations and all invoices will be updated. All alterations must be made in writing or during a consultation in person, not over the phone. Small alterations within the 4 week period leading up the event may still be possible. Changes to the date of collection/delivery should be made in writing as soon as possible. We will make every effort to accommodate you. If this change of date is within 4 weeks of the event, a charge may be applicable.
Wedding cakes and dessert tables are delivered and set up free of charge within the Falmouth area. Outside of this area delivery is charged at 50p per mile including return journey.
Delivery date, time, venue and any instructions for setup must be made at the time of booking if possible. Delivery cost may change if the venue is changed.
It is the customer's responsibility to ensure that we have the correct delivery information and that there is someone available to receive the order upon delivery. If upon delivery the recipient is not available to accept the order, it will be returned to the bakery and you will be contacted to arrange re-delivery at an additional charge. We will make every effort to contact you prior to this. The company accepts no responsibility for any consequential loss incurred by the customer as a result.
Once delivered the cake becomes the responsibility of the wedding venue/customer, Red Robin Pantry cannot be held responsible for any destruction of said cake or products once they are in the care of the venue/customer.
On occasion, we are faced with severe weather conditions, public unrest, or other unexpected events that may make your venue inaccessible or delay delivery. You can be assured that we will always do our best to deliver as pre-arranged.
We charge a fixed set up cost of £20 for the safe installation of your cake. Set up costs of dessert tables are quoted at the time of order.
It is your responsibility to ensure that you have provided the company with the set-up details and arrangements made with the venue for the location and display of your cake/order. The company cannot be held responsible for the location of the cake at the venue. Please ensure, therefore, that the display location is level, stable and strong enough to hold the cake. This location should be somewhere cool if possible, and should not be in direct sunlight. Keeping in mind that ganache and buttercream covered cakes can melt in warm conditions.
Once the cake has been delivered and set up by the company, a signature will be required from your venue management confirming that the cake has been received in good condition.
Stands are available to hire. The cost to hire each stand will be stated in the quote along with a deposit, which is refundable on the return of the stand(s) in good condition. It is the customer's responsibility to return the stand(s), should you wish for us to collect it from the venue for you there will be an additional charge, this will depend on the distance of the venue. In the case of dessert tables, all stand hire, set up and retrieval will be included in the quote.
Celebration cakes and all other orders can be collected from our kitchen by appointment.
All layer cakes will be fridged prior to collection especially during the summer months ready for transportation. We ask that you inform us as soon as possible if you cannot collect your cake at the requested time as fridge space is limited. If you are late collecting your cake, we cannot guarantee that your cake will be chilled ready for transport, as fridge space may be needed for other orders, or it may not be possible to collect your cake as staff may be out on delivery.
If you wish to collect your cake early please contact the kitchen to see if this is possible. We will do our best to accommodate you if at all possible.
Your cake/order will be boxed upon collection, ready for transportation. Please read our instructions for care of your cake (see below). Any issues with the decoration of the cake should be made at the time of collection. On accepting the cake you agree that you have received your cake in good condition and as specified in your order. For this reason, the person collecting the cake should be able to make this decision. We do not take responsibility for damage that occurs to your order once it leaves our bakery.
Returns & Problems
If you are unsatisfied with the design of the cake please inform us on delivery/collection. At this point, there is still time to amend the cake design, so that you are happy with it.
If you wish to return the cake, please email or call the bakery at the earliest opportunity. Clearly explain the problem.
If the cake is damaged before delivery, all efforts will be made to fix the damage.
Red Robin Pantry is not responsible for any damage caused after delivery or after collection of your order.
However, if possible we will try to fix any damage for you. Any work repairing a cake damaged through no fault of our own will incur a fee.
If you are unhappy with the taste or texture of the cake itself, the cake must be returned to us as soon as possible. We cannot analyse the problem without having the cake returned to us. We will do our best to assess where the problem has arisen. All of our cakes are levelled for assembly and taste tested at this time to assure quality control, as are all of our buttercreams and ganaches. Any cakes that do not meet our standards are rebaked.
Publication & Promotional Rights
Upon order, the customer agrees that Red Robin Pantry is the sole designer and owner of the final cake design. All rights to any original designs created and designed by Red Robin Pantry shall remain the exclusive property of Red Robin Pantry. We reserve the right to use any image of a customer's order for publication after the delivery date unless previously agreed in writing. The customer has no ownership rights over any cake design.
Cancellations & Refunds
Cancellation up to 4 weeks prior to collection/delivery date on all orders: - 25% of the total order will be non-refundable.
Wedding cakes, wedding favours and dessert tables cancelled between 4-2 weeks prior to the event:- 50% of the total order will be non-refundable.
Wedding cakes, wedding favours and dessert tables cancelled within 2 weeks of the event:- 100% of the total order will be non-refundable.
For single tier cakes cancelled between 4-2 weeks of collection/delivery:- 25% of the total order will be non-refundable.
For single tier cakes cancelled within 2 weeks of collection/delivery:- Refunds are at the companies discretion. Orders cancelled within one week of collection/delivery are 100% non-refundable however.
Allergens and Dietary Requirements
We are more than happy to design you a cake that is vegan, dairy free, egg free, nut free or gluten free or with any other allergen, intolerance or dietary requirement that you or your guests may have. However, all of our cakes and confections are made in an environment that uses all of these ingredients frequently, every effort is made to minimise the risk of cross-contamination, we cannot, however, eliminate this risk entirely, however. Traces of these ingredients may be present in any cake or confection that we make in our bakery. We cannot be held responsible for any ingredient contaminated at the source, or any harm that may occur. If you are unsure, please just ask.
All allergens and dietary requirements should be discussed prior to order. We do understand that you may not know all the dietary requirements of all of your guests at this time, however. We are more than happy to adapt one of your cakes if need be. It is possible that the entire concept and design may need to be altered if this is the case. In the case of stacked cakes, we may suggest that a trio of cakes may be a better solution as this decreases cross-contamination from one cake tier to another. We ask that all allergens and dietary requirements be given to us in writing no later than 2 months prior to the event, so that we may have to make sufficient alterations if need be.
All wedding cakes and dessert tables or orders that include set up will be accompanied by description cards for your guests, these will include the cake flavour/type of dessert or confection, allergen list.
Flowers & Inedible Decoration
Here at Red Robin Pantry, we do not decorate our cakes with flowers or foliage that is unsafe for consumption. If you wish to have a cake that is decorated with fresh flowers we will source flowers from our supplier who grows organic flowers that are safe for human consumption. Flowers grown for the floristry industry, even if they are non-toxic or edible, are not fit for human consumption due to the fertilisers and pesticides used on them, and the method of storage once cut. We, therefore, do not recommend requesting your florist to supply flowers for your cake, even if you would like your cake to match your wedding flowers. Edible flowers are seasonal, we will liaise with our supplier at the time of your booking, discussing flower colour schemes and the style that you would like for your cake. However, the flowers available at the time of your wedding will depend on season and availability, so they may differ slightly.
Large flowers may be inserted into your cake, such as roses and sunflowers. These flowers are edible however the stems are not, so must be removed prior to consumption. All stems will be wrapped in floristry tape and dipped into a food safe wax that acts as a barrier and is designed for this purpose. Flower options will be discussed during your consultation.
Other inedible decorations such as toppers, ribbon etc are the customer's responsibility to remove prior to consumption. Stacked cakes contain wooden dowels for support, other supports may be used to secure other decoration on your cake. A list of these items will be included in the delivery note supplied with your order.