TERMS & CONDITIONS

 Last updated: 31 August 2026

Please read these terms and conditions carefully, as by placing an order and paying your booking fee you are agreeing to the Ts&Cs and in the case of bespoke orders and wedding orders are entering a contract with Red Robin Pantry

 

All sales made by Red Robin Pantry are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. Please read the following terms and conditions. If there is anything you don't understand please feel free to contact us.

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1. ABOUT THESE TERMS

These Terms & Conditions apply to orders and bookings placed with Red Robin Pantry, including bespoke wedding cakes and dessert tables, wedding cakes and desserts ordered online, celebration and single-tier cakes, and other made-to-order products and services.

Separate booking policies may also be provided when placing an order online. Where a specific booking policy applies to your order, this should be read alongside these Terms & Conditions.

By placing an order, paying a booking fee or making payment for an order, you confirm that you have read and agree to the Terms & Conditions applicable to your booking.

Red Robin Pantry is an independent cake and patisserie business based in Falmouth, Cornwall and operated by Debbie Carvey as a sole trader.

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2. QUOTES & PRICING

All quotes are based on the information provided at the time and on the design, size, flavours, decoration, delivery and other requirements discussed.

Cake prices are based on the year in which your wedding or event takes place, rather than the year in which you make your booking. This allows prices to reflect the expected ingredient, labour and operating costs at the time your order will be made.

A quote does not reserve your wedding or event date. Your date is only secured once the required Save the Date fee or payment has been received and your booking has been confirmed by Red Robin Pantry.

Bespoke quotes are valid for 30 days, unless otherwise stated. If a booking is not confirmed within this time, a new quote may be required.

Once your booking has been confirmed, the agreed price will not normally change unless the details of your order change. This may include changes to the design, size, flavours, quantities, delivery or set-up requirements.

If your wedding or event is moved into a different calendar year, your order may need to be repriced using the prices applicable to the new year.

If your venue changes, any delivery or set-up charges may also need to be recalculated based on the new location and requirements.

Where you request other changes to your order, I will let you know about any additional costs before they are agreed.

Prices for products and services available to order directly through the website are those displayed for the relevant wedding or event year at the time the order is placed. Prices may be changed for future bookings but will not affect an existing confirmed booking unless the booking or order is subsequently changed as described above.

Delivery, set-up, hire items or other additional services may be charged separately where applicable. Any relevant charges will be shown on your quote, invoice or booking page.

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3. BESPOKE WEDDING BOOKINGS & SAVE THE DATE

Bespoke wedding cakes and dessert tables can be booked up to two years in advance, subject to availability.

A Save the Date fee is required to secure your wedding date in my bespoke diary. Your date is not reserved until this payment has been received and your booking has been confirmed by Red Robin Pantry.

For weddings taking place in 2027, the Save the Date fee is £100. For weddings taking place in 2028, the Save the Date fee is £150. The applicable Save the Date fee for later years will be confirmed at the time of booking.

The Save the Date fee forms part of the total cost of your order and will be deducted from your final balance.

You may cancel a bespoke wedding booking within 14 days of the date your booking is confirmed and receive a full refund of your Save the Date fee, except where the wedding is taking place within 21 days of the date the booking is confirmed. After the applicable 14-day cancellation period has ended, the Save the Date fee is non-refundable if you choose to cancel. Full cancellation terms, including the arrangements for short-notice bookings, are set out in Section 9.

For bespoke tiered wedding cakes from a small two-tier cake upwards, your booking includes a tasting and consultation for two people. Further details about when and how tastings and consultations take place are set out in the Tastings & Consultations section below.

Securing your date does not require the final design, flavours or all details of your order to have been decided. These can be developed and confirmed later as part of the bespoke process.

Additional cakes, desserts or other items may be added to an existing booking, subject to availability and sufficient notice. Any additional costs will be confirmed before the order is amended.

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4. ONLINE WEDDING CAKE & DESSERT BOOKINGS

Wedding cakes and desserts from the online collection are offered as set designs and are booked directly through the Red Robin Pantry website.

Before payment is taken, your requested wedding date must be approved by Red Robin Pantry. Submitting a booking request does not guarantee availability until the booking has been accepted.

Once your booking has been accepted, the order is paid in full at the time of booking.

The online collection allows you to choose from the design, size, flavour and colour options offered for that product. These cakes and desserts do not include a bespoke design service, sketches or a consultation.

If you would like a cake or dessert designed specifically for your wedding, you should book through the Bespoke Wedding Cake service instead.

For weddings further in advance, a Save the Date option may be available before the relevant year's online booking diary opens. The fee and conditions applicable to the Save the Date will be those displayed when it is booked. Where a Save the Date includes a coupon towards your final order, the coupon must be redeemed when placing the final wedding cake or dessert order and cannot be exchanged for cash.

Your final online wedding cake or dessert order must be placed and paid for no later than six weeks before your wedding date.

All tiered wedding cakes ordered through the online collection are delivered and set up by Red Robin Pantry and cannot be collected. Delivery charges and any applicable set-up information will be shown as part of the booking process.

Availability, design options, sizes, flavours and other choices shown online may change for future bookings. The options confirmed as part of your completed order are those that apply to your booking.

Cancellation, refund and date-change terms for online wedding bookings are set out in the Cancellations & Refunds section below and in the booking policy provided when you place your order.

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5. CELEBRATION & SINGLE-TIER CAKE BOOKINGS

Celebration cakes, single-tier wedding cakes and other made-to-order cakes available through the website are booked and paid for online.

Your booking is not confirmed until it has been accepted by Red Robin Pantry and payment has been received.

The design, size, flavour, colour and other options available for each cake are shown on the relevant booking page. Where a cake is offered as a set design, customisation is limited to the options provided when ordering.

If you require changes or additional decoration that are not offered as part of the online design, please contact me before booking. Additional requests may not always be possible and may incur an additional charge.

Please ensure that the collection or delivery date and all information supplied with your booking are correct. If you need to change your order after booking, please contact me as soon as possible. Changes are subject to availability, sufficient notice and how far preparation of your order has progressed.

Collection and any available local delivery options will be shown during the booking process. Cakes being collected are supplied boxed and ready for collection.

Made-to-order cakes require advance preparation and ingredients may be purchased or preparation started before the collection or delivery date. Cancellation and rescheduling terms therefore apply and are set out in the Cancellations & Refunds section below and in the booking policy provided when you place your order.

Customers collecting a cake are responsible for its safe transport and storage once it has been collected. Please read the Cake Collection & Care guidance before collection.

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6. PAYMENTS & FINAL BALANCES

For bespoke wedding cakes and dessert tables, the Save the Date fee is deducted from the total cost of your order.

The final invoice will normally be issued approximately three months before your wedding date. The remaining balance must be paid in full no later than six weeks before the wedding.

It is the customer's responsibility to ensure payment is made by the due date shown on the invoice. If payment has not been received by the six-week deadline, I will contact you regarding the outstanding balance.

If the final balance remains unpaid four weeks before the wedding, Red Robin Pantry reserves the right to cancel the booking. Cancellation due to non-payment does not remove the customer's obligation to pay any amount that has become due under the applicable cancellation terms.

Wedding cakes and desserts booked through the online collection, and celebration or single-tier cakes booked online, are paid in full at the time of booking unless otherwise stated on the relevant booking page.

Any additional items, alterations or services agreed after the original booking may result in an additional payment being required. The cost and payment deadline for these will be confirmed when the change is agreed.

Payment methods available may vary depending on the type of order and will be shown on the relevant invoice, booking page or checkout.

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7. TASTINGS & CONSULTATIONS

A tasting and consultation for two people is included with bespoke tiered wedding cake bookings from a small two-tier cake upwards.

Tastings and consultations normally take place approximately three to nine months before the wedding, and are usually arranged during the year of the wedding.

Tastings and consultations are not normally offered between June and mid-September, as this is the busiest part of the wedding season. An exception may be made where a wedding is booked at shorter notice and the consultation needs to take place during this period.

Consultations can take place in person in Falmouth, or a tasting box can be sent by post followed by a video consultation.

Your tasting includes six cake flavours of your choice from the flavours available for your booking. Samples are produced in batches, so sufficient notice is required and availability may occasionally vary.

Vegan tasting options are available. However, I do not routinely offer complete dairy-free or gluten-free tasting boxes, as samples are made in batches and it is not practical to produce individual batches of every flavour for a single tasting.

Where one person attending the tasting cannot eat gluten, I may be able to provide a suitable vanilla sample for them alongside the standard tasting selection, allowing the other person to taste the remaining chosen flavours. Please be aware that Red Robin Pantry is not an allergen-free kitchen, and further information about allergens and cross-contamination is provided in the Allergens & Dietary Requirements section below.

For in-person consultations, it may sometimes be possible to produce individual cupcakes in the selected flavours to accommodate a dietary requirement. This requires additional preparation and may incur an extra charge. Please discuss this with me in advance so that I can confirm what is possible for your tasting.

In-person consultations are available only as part of qualifying bespoke wedding bookings. I do not offer consultations before a booking has been made, or for smaller cake orders that do not include a consultation as part of the service.

If you are unable to attend an agreed consultation, please give as much notice as possible. Rearranging is subject to availability, particularly during busy periods.

Any dietary requirements or allergies relevant to your tasting must be disclosed in advance so that I can advise what can safely and practically be provided.

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8. CHANGES TO YOUR ORDER

I understand that wedding and event plans can change after a booking has been made, and I will accommodate reasonable changes wherever possible.

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Checking your booking details

It is the customer's responsibility to ensure that the information provided to Red Robin Pantry is complete and accurate. This includes the wedding or event date, venue, contact details, serving numbers, dietary requirements and allergies, and any other information relevant to the order.

Where an order confirmation, invoice, design sketch, final design or other booking information is provided, please check the details carefully and tell me as soon as possible if anything is incorrect or has changed.

Red Robin Pantry cannot accept responsibility for problems resulting from information that was incorrect, incomplete or not disclosed by the customer, provided that I have otherwise taken reasonable care in fulfilling the order.

If incorrect or previously undisclosed information requires changes to the order, additional work or different delivery or set-up arrangements, any additional costs will be discussed with you before the changes are made.

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Bespoke design changes

For bespoke orders, the final design, flavours, serving numbers and other details do not need to be confirmed when you first secure your date. These will be developed and agreed during the planning process.

The bespoke design process includes the development and refinement of your initial cake or dessert table design following your consultation. Reasonable amendments made as part of this initial design process are included in your booking.

Once a design has been approved, any subsequent request to significantly redesign or re-plan the cake or dessert table may incur an additional design fee. This may apply, for example, if you change the style or theme of your wedding, provide new inspiration and request a different design, or require further sketches or an additional consultation after the original design has been approved.

Any additional design fee will reflect the extra work required and will be discussed with you before that work is undertaken.

Where colours are matched to photographs, digital images, fabric, stationery, flowers or other references, I will match them as closely as reasonably possible. Exact colour matching cannot be guaranteed due to differences between materials, ingredients, lighting and screen displays.

Where seasonal ingredients, edible flowers, fresh fruit or other naturally variable materials form part of a design, exact varieties, colours, sizes and appearance cannot be guaranteed. Suitable alternatives may be used where necessary while keeping as closely as reasonably possible to the agreed overall design.

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Other changes

Other changes to the design, size, flavours, quantities, decoration, desserts, delivery arrangements, venue or other requirements may also affect the final price. Any additional costs will be discussed with you before the change is confirmed.

All changes are subject to availability, sufficient notice and the stage that preparation or production has reached.

Where a change requested more than six weeks before the wedding or event reduces the size, quantity or value of an order, any reduction in price will depend on the timing of the request and whether work has already been undertaken or ingredients, materials, decorations or other costs have already been committed.

Where a request to reduce the size, quantity or value of an order is made within six weeks of the wedding or event, the original agreed price will remain payable. A reduction at this stage is treated in the same way as a partial cancellation of the order.

Significant changes requested close to the wedding or event may not be possible. I reserve the right to refuse a requested alteration where there is insufficient time to source ingredients or materials, complete the additional work safely, or where the change would affect other confirmed bookings.

Changes to the wedding or event date are treated separately and are covered in the Cancellations, Postponements & Date Changes section below.

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9. CANCELLATIONS, POSTPONEMENTS & DATE CHANGES

If you need to cancel or postpone your wedding or event, or change the date, please contact me as soon as possible.

 

Bespoke wedding cakes & dessert tables

For bespoke wedding cakes and dessert tables, the following cancellation charges apply:

More than 90 days before the wedding:
The Save the Date fee will be retained. Any additional payments already made will be refunded.

Between 90 days and 42 days before the wedding:
The Save the Date fee plus 50% of the remaining agreed order value will be payable. Any payments already made above this amount will be refunded.

Within 42 days of the wedding:
A cancellation charge of up to 100% of the agreed order value may apply.

These charges reflect the increasing loss associated with a cancellation as the wedding approaches, including the time and work already undertaken, costs already incurred or committed, and the decreasing likelihood that a wedding date reserved for your booking can be replaced with a comparable booking at short notice.

Where Red Robin Pantry is able to materially reduce the loss resulting from a late cancellation, this will be taken into account where required.

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Cancellation shortly after booking

You may cancel a bespoke wedding booking within 14 days of the date your booking is confirmed and receive a full refund of your Save the Date fee.

This 14-day cancellation period does not apply where the wedding is taking place within 21 days of the date the booking is confirmed. Short-notice bookings require work and preparation to begin promptly and will instead be subject to the cancellation terms in Section 9 from the date the booking is confirmed.

After the 14-day cancellation period has ended, the Save the Date fee is non-refundable if you choose to cancel your booking, subject to the cancellation provisions in Section 9 and your statutory rights.

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Online wedding cakes & desserts

For wedding cakes and desserts booked through the online collection:

More than 182 days before the wedding:
Full refund.

Between 182 days and 42 days before the wedding:
A £100 cancellation fee applies and the remaining balance will be refunded.

Less than 42 days before the wedding:
A cancellation charge of up to 100% of the order value may apply.

Online bookings can be cancelled through the booking system up to 42 days before the wedding. After this point, please contact me directly.

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Celebration & single-tier cakes

For made-to-order celebration and single-tier cakes:

More than 14 days before collection or delivery:
Full refund.

Between 14 and 7 days before collection or delivery:
A 50% cancellation fee applies.

Less than 7 days before collection or delivery:
A cancellation charge of up to 100% of the order value may apply.

Orders can be rescheduled online up to seven days before collection or delivery. After this point, please contact me. I may still be able to move the order depending on availability and how far preparation has progressed, but this cannot be guaranteed.

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Postponements & changes of wedding date

If your wedding is postponed or moved to another date, I will do my best to transfer your booking, subject to availability.

Your booking may be transferred to a new wedding date once without an additional booking fee, provided I am available on the new date.

If the wedding moves into a different calendar year, your cake or dessert order will be repriced using the pricing applicable to the new wedding year. Delivery and set-up charges will also be recalculated where applicable.

If the venue, design, guest numbers or other requirements change as part of the postponement, these may also affect the final price.

If you subsequently request a second change of wedding date, a new Save the Date fee will be required to reserve the new date. The amount will be the Save the Date fee applicable at the time of the second transfer and will form part of the balance of your order.

All date transfers are subject to availability. If I am unable to accommodate the new date, the booking will be treated as a cancellation and the cancellation terms applicable at the time of the requested change will apply.

If your wedding is postponed but you do not yet have a new date, I cannot reserve multiple or indefinite dates. Please contact me to discuss the options available.

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Cancellation by Red Robin Pantry

If I have to cancel your booking and am unable to fulfil the agreed order, payments made for products or services that I am unable to provide will be refunded.

This does not affect your statutory rights.

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10. DELIVERY & WEDDING SET-UP

All tiered wedding cakes are delivered and set up by Red Robin Pantry. Tiered wedding cakes are not available for customer collection.

Delivery and set-up arrangements will be agreed as part of your booking. It is the customer's responsibility to provide accurate venue details and to inform me of any relevant access restrictions, parking arrangements, delivery times or other requirements that may affect delivery and set-up.

Delivery charges are calculated according to the location and requirements of the booking. Where the venue or delivery arrangements change after booking, the delivery charge may be recalculated.

I will arrange an appropriate delivery and set-up time with the venue, wedding planner or other nominated contact where required. Please ensure that I have the correct contact details in sufficient time before the wedding.

Where possible, the cake or dessert display will be set up in the agreed location. The venue must provide a suitable, stable and level surface capable of safely supporting the cake, stand and any other display items.

If you are providing your own cake stand, or using a stand supplied by your venue or another supplier, it must be in position at the agreed cake location before I arrive to set up. The stand must be flat, stable, sturdy and capable of safely supporting the full weight of the cake.

The stand should also be at least 5 inches larger in diameter than the bottom tier of the cake. Tiered cakes are supplied on a cake board approximately 4 inches larger than the bottom tier to provide sufficient support for safe transport and handling. A smaller stand may not adequately support the cake board and can make a tall cake unstable when it is moved.

If a customer- or venue-supplied stand is unavailable, unsuitable, unstable or too small when I arrive, I reserve the right not to place the cake on it. I will instead use the safest reasonable alternative available at the venue where possible.

The final location must also be suitable for the type of cake or dessert being supplied. Buttercream, ganache, chocolate and many fresh desserts can be affected by heat, direct sunlight and unsuitable environmental conditions. I reserve the right to recommend or use a safer location if I believe the proposed position could compromise the stability or quality of the cake or desserts.

I will take reasonable care when transporting and setting up your order. If any damage occurs while the cake or desserts are in my care, I will rectify this wherever reasonably possible before completing the set-up.

Once delivery and set-up have been completed, responsibility for the cake, desserts and display passes to the customer and/or venue as appropriate.

If the cake, stand, decorations or display are subsequently moved, altered or added to by the customer, florist, wedding planner, venue staff or any other third party, Red Robin Pantry cannot accept responsibility for damage or other problems resulting from those actions.

Where fresh desserts or other products require refrigeration, the venue or customer is responsible for ensuring that suitable refrigerated storage is available unless alternative arrangements have been agreed in advance.

If I am delayed by circumstances outside my reasonable control, I will make reasonable efforts to contact the venue, wedding planner or customer and complete the delivery as soon as possible.

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11. COLLECTIONS

Where collection is available for your order, the cake or product will be boxed and ready for collection at the agreed date and time from Red Robin Pantry in Falmouth.

Please arrive at the agreed collection time wherever possible. If you are going to be significantly early or late, please contact me, as I may be working on other orders or may not be available outside the arranged collection time.

When collecting a cake, please check that you are happy with its appearance before leaving wherever reasonably possible. If you notice a problem, please raise it with me at collection so that I have an opportunity to resolve it.

Once an order has been collected, responsibility for its safe handling, transport and storage passes to the customer.

Cakes must be carried level and supported from underneath the box. They should be transported on a flat, stable surface in the vehicle and kept away from direct sunlight and excessive heat. Cakes should not be transported on a passenger's lap or on a sloping car seat.

Red Robin Pantry cannot accept responsibility for damage that occurs after collection as a result of unsuitable transport, handling, heat, storage or other circumstances outside my control.

Some cakes and desserts require refrigeration or have specific storage requirements. Please follow any instructions provided with your order or at collection.

If someone else is collecting the order on your behalf, it is your responsibility to ensure that they understand the collection, transport and storage requirements. Responsibility passes to the person collecting the order when it leaves Red Robin Pantry.

Further information about transporting, storing and serving cakes is available in the Cake Collection & Care guide.

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12. CAKE STANDS & HIRED ITEMS

Where cake stands, display equipment or other items are hired from Red Robin Pantry, a hire charge and a refundable security deposit will apply. The amounts and hire arrangements will be confirmed as part of your booking.

The hire charge is separate from the security deposit and covers the use of the hired item. Once the hire has taken place, the hire charge is non-refundable.

The security deposit is based on the replacement cost of the hired item, including any delivery or other unavoidable costs that Red Robin Pantry would incur in obtaining a replacement.

All hired items remain the property of Red Robin Pantry and must be returned by the agreed date and in the condition in which they were supplied, allowing for reasonable use.

Unless otherwise agreed, the customer is responsible for arranging the return of hired items to Red Robin Pantry in Falmouth. If you would like me to collect hired items from your venue after the wedding, this must be agreed in advance and an additional collection charge may apply.

The customer is responsible for hired items from the point at which the wedding cake or display has been set up until the items are safely returned to Red Robin Pantry.

Once an item has been returned, it will be checked for damage. Provided it has been returned by the agreed date and without damage beyond reasonable use, the security deposit will be refunded in full.

If an item is lost or damaged beyond reasonable repair, the amount reasonably required to replace the item, including any unavoidable replacement delivery costs, will be deducted from the security deposit.

Where an item can reasonably be repaired, or where an individual component can be replaced without replacing the entire item, only the reasonable cost of the repair or replacement part, including any unavoidable delivery costs, will be deducted from the security deposit. The remainder will be refunded.

If hired items are returned late, an additional hire charge may apply, particularly where the item has been reserved for another booking.

Please do not dispose of, alter or attempt to repair hired equipment without contacting me first.

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13. FLOWERS, TOPPERS & DECORATIONS

Red Robin Pantry takes responsibility for ensuring that flowers and other botanical materials used on cakes are suitable for their intended use. For this reason, flowers and foliage for cakes must be supplied by Red Robin Pantry. I do not accept flowers or foliage supplied by customers, florists, venues or other third parties for placement on cakes.

Floristry flowers are not necessarily suitable for use with food. Some varieties may be toxic, may have been treated with pesticides or other chemicals not intended for food use, or may have been stored or handled in conditions unsuitable for materials being placed on or close to food.

If your wedding styling includes fresh flowers, please discuss this with me when booking so that I can ensure the cake flowers complement your overall flowers and colour scheme. If I become aware that you intend for a florist or another person to supply or add flowers to the cake, I will advise you that this is not permitted as part of my service.

Many of the edible flowers used by Red Robin Pantry are seasonal and grown in my own garden, with additional suitable flowers sourced from specialist growers where required. As natural products are affected by weather, season and availability, specific varieties, colours, sizes and quantities cannot always be guaranteed. Suitable alternatives may be used where necessary while keeping as closely as reasonably possible to the agreed design and colour palette.

Fresh fruit and other natural decorations may also vary naturally in colour, size, shape and appearance.

Once a cake has been delivered and set up, flowers, foliage or other decorative details must not be added by the customer, florist, wedding planner, venue or another third party without prior agreement. Red Robin Pantry cannot accept responsibility for contamination, damage, instability, deterioration or other problems arising after another person has altered or added to the finished cake or display.

Customer-supplied cake toppers and ornaments are permitted, but these should be discussed with me in advance and left for me to position on the cake during set-up at the venue. They must be provided in sufficient time for me to incorporate them safely into the finished display.

I must be told in advance if a topper or decoration is particularly large or heavy, as additional structural support may be required. This may include additional cake boards, dowelling or other supports. An additional charge may apply for the materials and work required, and this will be discussed with you before being added to your order.

I reserve the right not to place a topper or decoration on the cake if I believe it is unsafe, unsuitable, excessively heavy for the available structure or likely to damage or compromise the cake.

If a topper or other decoration is added to the cake by somebody else after set-up, Red Robin Pantry cannot accept responsibility for any resulting damage or instability.

Non-edible toppers, decorations and structural elements must be removed as appropriate before the cake is cut and served.

Any keepsake toppers, ornaments or other customer-owned items remain the customer's responsibility once the cake has been set up. Red Robin Pantry cannot accept responsibility for their subsequent loss or damage unless caused by a failure to take reasonable care while they are in my possession.

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14. ALLERGENS & DIETARY REQUIREMENTS

Red Robin Pantry produces cakes and desserts containing a range of allergens, including gluten/wheat, milk, eggs, nuts and peanuts. Other allergens may also be present depending on the ingredients used in a particular product.

My kitchen is not an allergen-free environment. Although care is taken when preparing orders for customers with dietary requirements, ingredients and equipment are handled within the same kitchen and I cannot guarantee that any product is completely free from traces of an allergen.

It is the customer's responsibility to tell me about any allergies, intolerances or dietary requirements that are relevant to their order before the booking is confirmed, and to update me if these requirements change.

Where a dietary requirement can be accommodated, I will discuss the suitable options available. Vegan options are available, along with some other dietary adaptations depending on the cake, dessert or product being ordered. Not every recipe, flavour or design can necessarily be adapted.

Where different dietary requirements apply to individual tiers, cakes, desserts or portions within a larger order, these will be identified or communicated as appropriate so that the customer or venue can serve them correctly.

Once the cake or desserts have been delivered or collected, it is the responsibility of the customer, venue or person serving the food to ensure that any allergen or dietary information supplied by Red Robin Pantry is communicated accurately to guests and that products are handled and served appropriately.

If food is moved, cut, served or stored using equipment or surfaces provided by the customer, venue or another third party, I cannot control any cross-contamination that may occur after the order has left my care.

Customers should not assume that a product is suitable for a particular allergy, intolerance or dietary requirement simply because an ingredient is not normally included in that recipe. Please ask before ordering if allergen information is important to you.

Red Robin Pantry does not currently offer sugar-free cakes.

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15. STORAGE, TEMPERATURE & VENUE RESPONSIBILITIES

Cakes and desserts should be stored and displayed in accordance with any instructions provided by Red Robin Pantry.

Buttercream, ganache, chocolate, fresh fruit, cream-based desserts and other ingredients can be affected by heat, direct sunlight, humidity and unsuitable storage conditions. Some products may also require refrigeration.

Where I deliver and set up a wedding cake or dessert display, I will assess the proposed location when I arrive. I reserve the right to recommend or use a more suitable position if I believe the intended location could affect the safety, stability or quality of the cake or desserts.

Once a cake or dessert display has been set up, the customer and venue are responsible for maintaining suitable conditions until it is served. This includes keeping the cake or desserts away from excessive heat, direct sunlight and other conditions that could cause melting, deterioration or instability.

Where refrigeration is required, the customer or venue must provide suitable refrigerated storage unless alternative arrangements have been agreed with me in advance.

Cakes and desserts should not be moved after set-up unless necessary. If the cake, stand or display is moved by the customer, venue, wedding planner, caterer or another third party after I have completed the set-up, Red Robin Pantry cannot accept responsibility for subsequent damage, deterioration or instability caused by that movement.

Tiered and some tall or structured cakes contain internal food-safe supports such as dowels, boards or other structural elements. These are not edible and must be removed as the cake is cut and before it is served.

The customer is responsible for ensuring that the venue or person responsible for cutting and serving the cake is aware of any storage, handling, serving or structural information provided by Red Robin Pantry.

Once a cake or dessert has been cut or served, any remaining product should be stored appropriately and consumed within the storage and shelf-life guidance provided.

Red Robin Pantry cannot accept responsibility for deterioration, damage or food-safety issues resulting from the cake or desserts being stored, displayed, handled or served contrary to the instructions provided after they have left my care.

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16. PROBLEMS WITH YOUR ORDER

I take care to ensure that cakes, desserts and other products are made and supplied in accordance with the details agreed for your order.

If you believe there is a problem with your order, please contact me as soon as reasonably possible so that I have an opportunity to understand the issue and, where possible, put it right.

If you notice a problem when collecting an order, please raise it with me before leaving wherever reasonably possible.

For delivered wedding cakes and dessert displays, any concerns that are apparent at the time of delivery or set-up should be raised with me as soon as possible. If I become aware of a problem while the order is still in my care, I will take reasonable steps to rectify it.

If a problem only becomes apparent after the cake or dessert has been cut or served, please contact me as soon as reasonably possible and provide details of the issue. Photographs may be requested where they are relevant to the problem.

Any concern relating to the taste, texture, quality or condition of a cake or dessert should be reported within 48 hours of it being served. A representative sample of the affected product should be retained and made available to Red Robin Pantry for assessment. These issues cannot always be properly assessed from photographs alone.

The sample should be stored appropriately and in accordance with the storage instructions provided until I have confirmed whether it needs to be returned or collected.

Complaints made after this period, or where no representative sample has been retained, may limit my ability to establish whether there was a problem with the product when it was supplied, as the quality and texture of cakes and desserts naturally change over time.

Because cakes and desserts are handmade, minor variations in appearance, colour, finish and positioning are normal. Natural and seasonal ingredients may also vary. These variations are not in themselves considered faults where the finished product remains reasonably consistent with the agreed design.

Individual preferences regarding taste, sweetness, texture or flavour are subjective and will not normally constitute a fault where the product has been made correctly and is as described. Where a concern relates to the actual quality or condition of a product rather than personal preference, I must be given a reasonable opportunity to assess it.

Cakes and desserts made to meet particular dietary requirements may differ in flavour, texture, appearance or structure from their standard equivalents. For example, vegan cakes are made without ingredients such as butter and eggs and should not be expected to taste or have exactly the same texture as a cake made using those ingredients. These normal differences are not considered a fault with the product.

Red Robin Pantry cannot accept responsibility for problems caused after an order has left my care by inappropriate transport, storage, handling, temperature, movement, third-party alterations or decorations, or failure to follow the care and serving instructions provided.

Nothing in these Terms & Conditions limits or excludes your statutory rights where goods or services are faulty, not as described or have not been provided with reasonable care and skill.

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17. PHOTOGRAPHY, DESIGN & INTELLECTUAL PROPERTY

Unless otherwise agreed, Red Robin Pantry retains ownership of the original cake and dessert designs, sketches, illustrations and other design work created as part of your booking.

Any sketches, illustrations or other design materials provided to you are for the purpose of developing and confirming your order. They may not be reproduced, used commercially or supplied to another cake designer or business for the purpose of reproducing the design without my permission.

Photographs, sketches, illustrations and other original visual content created by Red Robin Pantry and displayed on the Red Robin Pantry website, social media or other marketing materials remain the intellectual property of Red Robin Pantry unless otherwise stated. They may not be copied, reproduced or used commercially without permission.

Images or design sketches created by Red Robin Pantry must not be supplied to another cake designer or business for the purpose of directly reproducing or copying Red Robin Pantry's original work. This includes images of previous cakes as well as bespoke design sketches prepared for your own booking.

You are welcome to share photographs of your finished cake or desserts for personal use, including on social media.

Red Robin Pantry may photograph cakes, desserts and displays created for orders and may use these photographs for portfolio, website, social media, advertising and other promotional purposes.

Where I photograph a cake or display at a wedding venue, I will take reasonable care to avoid including guests or identifiable personal information unless permission has been given.

If you would prefer photographs of your order not to be published before your wedding or event has taken place, please let me know in advance.

Professional photographs supplied by photographers, couples or other wedding suppliers will only be used by Red Robin Pantry where I have permission to do so and will be credited where appropriate.

I may create cakes in the future using similar techniques, colours, finishes, flowers, decorative elements or general styles. Booking a bespoke cake does not give the customer exclusive rights to a particular technique, style or combination of design elements.

Where a design incorporates artwork, logos, characters, images or other material supplied or specifically requested by the customer, the customer is responsible for ensuring that they have any permission required for its use. Red Robin Pantry reserves the right to refuse to reproduce material where its use may infringe another person's intellectual property rights.

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18. CIRCUMSTANCES OUTSIDE OUR CONTROL

Sometimes circumstances outside the reasonable control of either Red Robin Pantry or the customer may affect a wedding, event or order. These may include severe weather, flooding, fire, major transport disruption, venue closure, widespread utility failure, government restrictions, public health emergencies or other exceptional circumstances that could not reasonably have been anticipated or avoided.

If circumstances outside our reasonable control affect your booking, please contact me as soon as possible. Where reasonably practical, I will work with you to find a suitable solution, which may include adapting the arrangements or transferring the booking to another available date.

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Where the wedding or event can still go ahead

If the wedding or event can still reasonably and lawfully take place and Red Robin Pantry is able to provide the agreed order, but the customer chooses to cancel or postpone, the normal Cancellations, Postponements & Date Changes terms in Section 9 will apply.

This includes circumstances where external events have affected the customer's plans but do not prevent the agreed order or service from being provided.

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Where the wedding or event cannot go ahead as planned

Where circumstances outside either party's reasonable control prevent the wedding or event from taking place as agreed, I will discuss the available options with you.

Where reasonably practical, the booking may be transferred to an alternative available date. Any transfer is subject to my availability and must be agreed by both parties.

If the booking cannot reasonably be transferred, or the customer chooses not to accept an available postponement and is legally entitled to end the contract, any refund or other remedy will be determined according to the circumstances and the customer's applicable statutory rights.

Any work already completed and costs already incurred or committed specifically for the booking will be taken into account where the law permits. This may include design and planning work already carried out, ingredients, flowers, decorations or materials purchased specifically for the order, and cakes, desserts or other products that have already been partly or fully produced.

This is particularly important where an exceptional event occurs very close to the wedding or event. If preparation or production has already begun — including where a cake or desserts have already been baked, decorated or completed — the costs and value of that work will not automatically be disregarded simply because the event subsequently becomes unable to proceed.

Any amount retained for work completed or costs incurred will be reasonable, relate to the individual booking and be determined in accordance with applicable consumer law. Where required, I will explain how any deduction from a refund has been calculated.

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If a postponement is agreed

Where the customer and Red Robin Pantry agree to postpone the wedding or event and transfer the booking to a new date, payments already made will be transferred to the rearranged booking and credited towards the revised total.

The cake, desserts and associated services will be priced according to the calendar year in which the rearranged wedding or event will take place.

If the booking moves into a different calendar year, it will therefore be requoted using Red Robin Pantry's pricing applicable to the new wedding or event year. The revised price will be confirmed before the transfer to the new date is agreed.

This does not mean that the price of an existing booking can be increased arbitrarily. Repricing applies where the customer agrees to transfer the booking to a different calendar year and reflects the pricing applicable to the year in which the order will actually be produced and supplied.

If the rearranged date remains within the same calendar year, the existing price will normally remain unchanged unless the order itself or the services required have changed.

Changes to the venue, design, size, quantities, guest numbers, delivery, set-up or other requirements may also affect the revised price.

Once a postponement and transfer to a new date have been agreed, if the customer subsequently chooses to cancel the rearranged booking for reasons unrelated to the circumstances that originally prevented the wedding or event from taking place, this will be treated as a customer cancellation and the cancellation terms applicable to the rearranged booking will apply.

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Where Red Robin Pantry is affected

If circumstances outside my reasonable control prevent me from fulfilling the order, I will contact you as soon as reasonably possible and make reasonable efforts to find a suitable solution.

Where I am ultimately unable to provide the agreed order or an acceptable alternative, any refund or other remedy will be provided according to the circumstances and your applicable statutory rights.

Nothing in this section limits or excludes any statutory rights that cannot legally be excluded.

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19. CAKE SHED, MARKETS & ONLINE SHOP ORDERS

Red Robin Pantry also sells cakes, desserts, confectionery and other food products through the Cake Shed, markets, pop-up events and the Red Robin Pantry online shop.

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Cake Shed & market purchases

Products available from the Cake Shed and at markets or other in-person events are sold subject to availability and may sell out.

Please check any allergen or dietary information you require before purchasing or consuming a product. Red Robin Pantry is not an allergen-free kitchen and the allergen information in Section 14 also applies to these products.

Because cakes, desserts and confectionery are perishable food products, purchases cannot normally be returned simply because you have changed your mind or do not like the flavour.

This does not affect your statutory rights if a product is faulty, unsafe or not as described.

If you believe there is a quality issue with a product purchased from the Cake Shed or at a market, please contact me as soon as reasonably possible. Where the concern relates to taste, texture or condition, the provisions in Section 16 regarding reporting the issue and retaining a representative sample for assessment also apply.

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Cake Shed pre-orders

Where products are available to pre-order for collection from the Cake Shed, your order is not guaranteed until the order has been accepted and payment has been successfully completed.

Pre-orders must be collected on the date and within the collection period selected when ordering, unless another arrangement has been agreed with me in advance.

Because products are made or reserved specifically for your collection, I cannot guarantee that an uncollected order can be held beyond its intended collection period, particularly where the product is perishable or requires refrigerated storage.

If you are unable to collect your order, please contact me as soon as possible. Any cancellation, refund or rearrangement will depend on the type of product, the notice given and whether the order has already been made or preparation has begun.

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Online shop orders

Products may also be available to purchase through the Red Robin Pantry online shop for collection, local delivery or postage, depending on the product.

The price, delivery or collection options and any applicable postage charges will be shown when ordering.

Some products are made to order, personalised or perishable and therefore may not have the same cancellation or return rights as standard non-perishable goods. Any cancellation or return rights applicable to your particular purchase will be provided in accordance with UK consumer law and the information supplied when you order.

Where an order is being posted, it is the customer's responsibility to provide a complete and accurate delivery address. Red Robin Pantry cannot accept responsibility for delays or failed delivery caused by incorrect or incomplete address information supplied by the customer.

I will package posted products appropriately for their intended delivery method. If an order arrives damaged, please contact me as soon as reasonably possible and provide photographs of the product and packaging so that I can investigate the problem.

Any estimated delivery date provided for a posted order is an estimate unless I have expressly agreed a guaranteed delivery date with you.

Products requiring refrigeration or which are otherwise unsuitable for postage will not be offered for postal delivery.

 

Product availability

As Red Robin Pantry produces food in small batches, availability may change and particular products or flavours may sell out or become unavailable.

If I am unable to fulfil a prepaid order, I will contact you and offer an appropriate alternative where possible. You do not have to accept a substitute product. If I cannot supply the product ordered and you do not accept an alternative, the amount paid for the unavailable product will be refunded.

Nothing in this section affects your statutory rights.

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20. LIABILITY

Red Robin Pantry will provide its products and services with reasonable care and skill and in accordance with the details agreed for your order.

Nothing in these Terms & Conditions excludes or limits Red Robin Pantry's responsibility for faulty or misdescribed goods, services not provided with reasonable care and skill, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or limited.

Red Robin Pantry is not responsible for loss, damage, deterioration or other problems that are not caused by a breach of these Terms & Conditions or a failure by Red Robin Pantry to take reasonable care.

This includes problems arising after an order has left my care as a result of circumstances such as:

• unsuitable transport, handling or storage;

• excessive heat, direct sunlight or unsuitable environmental conditions;

• a cake, dessert display or stand being moved after set-up;

• flowers, toppers, decorations or other items being added or altered by the customer, florist, venue, wedding planner or another third party after set-up;

• the use of an unsuitable cake stand, table or display surface supplied by the customer, venue or another third party;

• failure to follow storage, transport, handling or serving instructions provided by Red Robin Pantry; or

• actions or omissions of the venue, customer or another third party which are outside Red Robin Pantry's reasonable control.

Where Red Robin Pantry has advised that a particular arrangement, location, stand, decoration or other element is unsuitable or may compromise the cake or desserts, I cannot accept responsibility for problems resulting from that element being used or altered contrary to that advice, provided the problem was not caused by a failure on my part to take reasonable care.

Red Robin Pantry is not responsible for losses that could not reasonably have been foreseen when the booking or order was made or for losses that were not caused by a breach of the contract by Red Robin Pantry. This reflects the approach the CMA identifies as more likely to be fair than broad exclusions of liability.

Where another supplier or venue is responsible for providing something required for the cake or dessert display, Red Robin Pantry cannot be responsible for that supplier's failure to provide it correctly or on time. I will, where reasonably possible, take practical steps at the venue to minimise the effect on your cake or display.

The provisions elsewhere in these Terms & Conditions concerning delivery and set-up, collections, hired items, flowers and decorations, allergens, storage and temperature, problems with orders and circumstances outside our control should also be read alongside this section.

Nothing in this section affects your statutory rights.

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21. GENERAL TERMS & CONTACT

These Terms & Conditions should be read together with the details of your individual booking or order, including any quote, invoice, order confirmation and specific booking policy provided to you.

If there is an obvious error or inconsistency between documents relating to your booking, please contact me so that it can be clarified.

If any provision of these Terms & Conditions is found to be unlawful or unenforceable, this will not affect the remaining provisions, which will continue to apply as far as legally possible.

If Red Robin Pantry does not immediately enforce a provision of these Terms & Conditions, this does not mean that the provision has been waived or that it cannot be relied upon later.

These Terms & Conditions may be updated from time to time for future bookings and orders. Changes will not retrospectively alter the terms of an existing confirmed booking unless a change is agreed with the customer or is required by law.

These Terms & Conditions and the information provided as part of your booking are intended to be clear and transparent. Nothing in them affects any consumer rights that cannot legally be excluded or restricted. Current CMA guidance requires consumer contract terms to be fair and transparent.

If you have a question or concern about an order, please contact me as soon as possible so that I have an opportunity to resolve it.

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Red Robin Pantry
Operated by Debbie Carvey, sole trader
Falmouth, Cornwall
United Kingdom

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Current contact details are available on the Contact page of the Red Robin Pantry website and on your booking confirmation or invoice.

Nothing in these Terms & Conditions prevents you from seeking independent advice or exercising your statutory rights. Consumers have statutory protections covering matters including satisfactory quality, goods being as described and services being carried out with reasonable care and skill.​​​​​​​​​​​​​​​

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