How to care for your cake on collection
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Your cake will be chilled prior to collection. If you will be travelling with your cake again after collection, we recommend chilling the cake until this time. Please chill your cake if it has fruit on it, if not consuming the same day.
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Cakes should be kept flat during transport. If driving, please place your cake in the boot of your car, this is by far the safest place for it. Failing this the footwell by the passenger seat. If you place your cake on the seat or hold it during travel we cannot be held responsible for your cake not arriving in one piece.
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In hot weather, you may need to refrigerate your cake after collection. During the summer every effort is made to make your cake more heat stable. Your cake is iced in buttercream or ganache, however, and chocolate and butter will melt in hot weather.
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If your cake has a long journey please inform us when booking. This will need to be taken into account when designing your cake.
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Finally, buttercream cakes can be fragile so please take care when handling them. We want your cake to be as beautiful when it reaches it's final destination as it was when you collected it from us here at Red Robin Pantry.
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Returns Policy
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Online Sales Of Confectionery & Chocolates
Cancellations
When shopping with Red Robin Pantry, you can be assured of complete peace of mind.
You may cancel your order at any time, up until 5 pm on the day before you have requested that it is despatched. In the event that you wish to cancel your order, please contact us on 07446030259.
In accordance with the Distance Selling Directive (2000) you may also cancel your order at any time without reason, within 7 working days of delivery. Should you wish to cancel your order and receive a refund, you must confirm this in writing and return the complete packaged item(s) to:
Returns
Red Robin Pantry
17 Azenor Avenue,
Falmouth,
Cornwall,
TR11 4FS
Please be aware that you will be liable for any postage costs incurred as a result of returning items to Red Robin Pantry and you should ensure that you obtain proof of postage as you send it back. We regret that a refund can only be provided for items received back by us. This does not affect your statutory rights.
Broken items
All our chocolate gifts are despatched in perfect condition, as we take the utmost care in wrapping them. But if any items are unfortunately broken in transit by circumstances beyond our control, you can return them to us at the address above and once we have received the item, we will refund the full purchase cost of that item or send out a replacement by return & refund reasonable postage costs incurred. If you have any concerns please contact us on 07446030259.
Cakes and short shelf-life products.
If you are unsatisfied with the design of the cake please inform us on delivery/collection. At this point, there is still time to amend the cake design to some degree, so that you are happy with it.
If you wish to return the cake, please email or call the bakery at the earliest opportunity. Clearly explain the problem.
If the cake is damaged before delivery, all efforts will be made to fix the damage.
Red Robin Pantry is not responsible for any damage caused after delivery or after collection of your order.
However, if possible we will try to fix any damage for you. Any work repairing a cake damaged through no fault of our own will incur a fee.
If you are unhappy with the taste or texture of the cake itself, the cake must be returned to us as soon as possible. We cannot analyse the problem without having the cake returned to us. We will do our best to assess where the problem has arisen. All of our cakes are levelled for assembly and taste-tested at this time to assure quality control, as are all of our buttercreams and ganaches. Any cakes that do not meet our standards are rebaked. We cannot refund for items that have been fully or mostly consumed.